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Shipping Information

USA

Our lowest cost shipping option within the Continental United States is free shipping for orders over $9.99. When you select our free shipping your package will be sent via US Postal Service, UPS Ground/Surepost, FedEx Ground/Smartpost, or Ontrac. Our shipping department generally chooses the shipping method. If you choose this option, please provide an address that is suitable for US post office e.g P O BOX when applicable and a street address for UPS, FedEx, and Ontrac packages. Please note: we reserve the right to choose the shipping carrier.

Our free shipping ground shipments generally take 2-10 business days for delivery depending on your destination.

Please note, US Postal Service packages do not require a delivery confirmation signature.

For an additional charge, you may choose a specific shipping method when placing your order. You may select United States Postal Service, UPS or FedEx Ground, UPS or FedEx 2nd Day Air, 3 Day Air (does not include HI or AK) or UPS or FedEx Next Day Air. The website will calculate the cost for these methods based on the weight and destination. Please Note: These methods are shipping options and do NOT include processing time.

Orders shipped to Alaska, Hawaii, Puerto Rico, Mariana Islands, and the US Virgin Islands addresses will be charged a flat shipping rate of $9.75. Orders which contain individual items that weigh over 2.5 lbs. (shipping weight) may be subject to a shipping surcharge to these locations. Shipments sent to these locations are sent via US Postal Service Priority Mail.

Orders shipped to APO and FPO addresses are charged a flat shipping rate of $9.75. For security reasons, these packages do not receive valid tracking numbers. All packages sent to APO and FPO addresses are sent via United States Postal Service. Orders which contain individual items that weigh over 2.5 lbs. (shipping weight) may be subject to a shipping surcharge to these locations. Shipments sent to these locations are delivered via US Postal Service.

All orders typically take 1-3 business days to process. Items in stock are automatically shipped out after the order is processed. Sometimes we may run out of stock in those cases the out of stock item will be refunded and we will ship out what we have in stock. UPS, FedEx, Or Ontrac does not include the day the order ships, nor weekends or government holidays as shipping days.

If your address cannot be verified by our address verification system, your order may be delayed while we contact you to confirm the address.

If a package is returned after 3 delivery attempts, returned due to an incorrect/incomplete address, or refused at delivery, you will be refunded for the total amount of the order less shipping charges when applicable and less a re-stocking fee of 15% of the total order amount.

Please note that we ship Monday through Friday, excluding US Government holidays.

Insurance:

For an additional cost of $0.99, packages are insured for loss or damage up to $150.00.

Rush Processing:

For an additional cost of $1.99, orders placed by 5:00 pm Eastern time (USA) will be rush processed and shipped the same day. Orders placed after this time will be rush processed and shipped the following business day. Please note: If your order is held for verification it will be shipped rushed once it clears the fraud check process.

Ice Pack:

For additional cost of $4.99, for products that require refrigeration you may choose to add an ice pack. The ice pack lasts for 2 days so we would recommend that you upgrade your shipping method to overnight, or 2nd day.

Orders held for verification:

If your order is held for verification purposes, this often involves getting clearance from banks or additional information from you. The order will ship as soon as we can resolve the issue. This extra step allows us to prevent any fraudulent orders. We appreciate your cooperation regarding the verification process.

Refrigerated products:

Products are kept under a temperature controlled environment in our warehouse facility, but are not kept refrigerated during the course of shipping. If you prefer to add an ice packs please add one during our checkout process. We also recommend expedited shipping as ice packs only last 2 days.

Back Orders:

Our goal is to always have products in stock. Occasionally we may run out of an item; however we have fresh stock on its way from the manufacturer. Your order will be shipped at no additional shipping cost within 2-10 business days. All international orders are shipped in full. We apologize for any inconvenience regarding the delay.

Special Orders:

Thank you for your business regarding this large quantity order. All large quantity special orders are non-refundable. This is a special purchase that we have to obtain from the manufacturer just for your order. Unfortunately, we do not stock large quantities of this product and therefore will be unable to take the product back. We highly recommend that you check the product UPC/Barcode to ensure that you are making the correct purchase. Your order will be on backorder until the shipment arrives from the manufacturer. Any shipment delays caused by the shipping carrier are beyond our control and we are unable to offer any refunds as a result of these delays. If you have any questions please call our customer service department for more information.

California Residents:

We strive to make sure the products we sell meet the highest quality and environmental standards. However, consumer product regulations in the state of California are evolving away from standard practices in other states and countries, and away from federal FDA guidelines and regulations.

In order to ship this product to a CA address, we are required by CA law to inform you:

California Residents Prop 65 WARNING: This product contains a substance known to the State of California to cause birth defects or other reproductive harm. If you have any questions, please contact the manufacturer of this product or Healthy Planet Shopping.

All Countries Except USA

There is a temporary ban on all shipments to Russia. At this time so unable to ship to Russia. We apologize for any inconvenience. International orders can be shipped by UPS or FedEx International (2-3 business day estimated shipping time) or International Postal Service (4-12 business days estimated shipping time, though some countries' postal services have taken 28 or more days). UPS and FedEx International shipments are fully trackable as well as International Track and Trace to select countries (see below). International Postal Service packages can be tracked to Carson, CA, USA at which point the shipments are inserted into the postal system of the destination country, and are not trackable from that point. Shipping cost does not include insurance. Healthy Planet Shopping is not responsible for the package once it leaves our warehouse. If insurance is desired, please choose UPS or FedEx International. The following countries can only receive shipments by International Postal Service: Mexico, Spain, Germany, Austria, China, Costa Rica, Cyprus, Germany, Hong Kong, Honduras, Hungary, Italy, Luxembourg, and Thailand. All other countries may choose to receive packages from either Fedex/UPS or International Postal Service.

International Track and Trace Shipping Method: International Track and Trace shipping method is available to select countries. If this service is available in your country, this shipping method will show up as an option. Your order will be shipped by DHL partnering with local shipping carriers. This method is traceable to your address. Healthy Planet Shopping is not responsible for any customs or duties charges that may be imposed by your local country. Please note there may be some countries we are unable to ship to due to Customs regulations. Customers are responsible for any customs charges or taxes imposed by the destination country. We are not responsible for any delays this may cause. Customers also take responsibility that the products they are ordering can be legally imported into their respective country. If a shipment is returned to Healthy Planet Shopping for failure to pay customs or product rejection by customs, the customer will be credited for their order less all shipping and handling, plus a 15% restocking fee. These charges include shipping to and from Healthy Planet Shopping, where applicable. We reserve the right to have a package destroyed at customs if it is too expensive to return. Unpaid duties and taxes will be charged to the customers' credit card.

Order Status & Tracking

You will be sent confirmation of your online order within 24 hours of receipt of your order. When your order ships, you will also be sent a package tracking number with instructions on how to track your package. If you do not receive an email confirmation please call our Customer Service Department or send an email to customerservice@healthyplanetshopping.com



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Have more questions?

HealthyPlanetShopping is dedicated to providing you the highest level of customer service and satisfaction.

Email customerservice@healthyplanetshopping.com

For live help over the phone, please call us at (877) 919-7641 Monday through Friday, 7am - 5pm PST and Saturday-Sunday 8am - 12pm PST. Outside the U.S. call 425-420-9132.