We offer free shipping for all orders shipped within the continental United States. When you select our free shipping your package will be sent via US Postal Service, UPS Ground/Surepost, FedEx Ground/Smartpost, or Ontrac.
Our free shipping ground shipments generally take 2-10 business days for delivery depending on your destination.
For an additional charge, you may choose a specific shipping method when placing your order. You may select United States Postal Service, UPS or FedEx Ground, UPS or FedEx 2nd Day Air, 3 Day Air (does not include HI or AK) or UPS or FedEx Next Day Air. The website will calculate the cost for these methods based on the weight and destination. Please Note: These methods are shipping options and do NOT include processing time.
Orders shipped to Alaska, Hawaii, Puerto Rico, Mariana Islands, and the US Virgin Islands addresses will be charged a flat shipping rate of $5. Orders which contain individual items that weigh over 2.5 lbs. (shipping weight) may be subject to a shipping surcharge to these locations. Shipments sent to these locations are sent via US Postal Service Priority Mail.
Orders shipped to APO and FPO addresses are charged a flat shipping rate of $5. For security reasons, these packages do not receive tracking numbers. All packages sent to APO and FPO addresses are sent via United States Postal Service. Orders which contain individual items that weigh over 2.5 lbs. (shipping weight) may be subject to a shipping surcharge to these locations. Shipments sent to these locations are delivered via US Postal Service.
If your address cannot be verified by our address verification system, your order may be delayed while we contact you to confirm the address.
If a package is returned after 3 delivery attempts, returned due to an incorrect/incomplete address, or refused at delivery, you will be refunded for the total amount of the order less shipping charges when applicable and less a re-stocking fee of 15% of the total order amount.
Please note that we ship Monday through Friday, excluding US Government holidays.
Refrigerated items are kept in the refrigerator until they are ready to be shipped. After the items are in transit, they are susceptible to shipping temperatures. If you desire ice packs for a small fee of $5.00 please add that to your order. We recommend shipping during cooler months or selecting expedited shipping methods when purchasing refrigerated products.
We strive to make sure the products we sell meet the highest quality and environmental standards. However, consumer product regulations in the state of California are evolving away from standard practices in other states and countries, and away from federal FDA guidelines and regulations.
In order to ship this product to a CA address, we are required by CA law to inform you:
California Residents Prop 65 WARNING: This product contains a substance known to the State of California to cause birth defects or other reproductive harm. If you have any questions, please contact the manufacturer of this product or Healthy Planet Shopping.
International orders can be shipped by UPS or FedEx International (2-3 business day estimated shipping time) or International Postal Service (4-12 business days estimated shipping time, though some countries' postal services have taken 28 or more days). UPS and FedEx International shipments are fully trackable as well as International Track and Trace to select countries (see below). International Postal Service packages can be tracked to Carson, CA, USA at which point the shipments are inserted into the postal system of the destination country, and are not trackable from that point. Shipping cost does not include insurance. Healthy Planet Shopping is not responsible for the package once it leaves our warehouse. If insurance is desired, please choose UPS or FedEx International. The following countries can only receive shipments by International Postal Service: Mexico, Spain, Germany, Austria, China, Costa Rica, Cyprus, Germany, Hong Kong, Honduras, Hungary, Italy, Luxembourg, and Thailand. All other countries may choose to receive packages from either Fedex/UPS or International Postal Service. At this time we are unable to ship to Russia. We apologize for any inconvenience.
Healthy Planet Shopping is not responsible for any customs or duties charges that may be imposed by your local country. Please note there may be some countries we are unable to ship to due to Customs regulations. Customers are responsible for any customs charges or taxes imposed by the destination country. We are not responsible for any delays this may cause. Customers also take responsibility that the products they are ordering can be legally imported into their respective country. If a shipment is returned to Healthy Planet Shopping for failure to pay customs or product rejection by customs, the customer will be credited for their order less all shipping and handling, plus a 15% restocking fee. These charges include shipping to and from Healthy Planet Shopping, where applicable. We reserve the right to have a package destroyed at customs if it is too expensive to return. Unpaid duties and taxes will be charged to the customers' credit card.
When your order ships, you will also be sent a package tracking number with instructions on how to track your package. If you do not receive an email confirmation please contact our Customer Service department or send an email to firstname.lastname@example.org